Thank you for shopping at Cascade Jewellery!

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We aim to ensure your jewellery arrives quickly, safely, and beautifully packaged. Please read our shipping policy for important information regarding delivery times, methods, and costs.

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1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation is received.

2. Shipping Methods & Delivery Times

Shipping Method    Estimated Delivery Time    Cost
Standard Shipping    5–7 business days    Free on orders over $100 / Flat rate $12.95

Express shipping    2–3 business days    $15.95

Please note: Delivery times may vary based on location, weather, or carrier delays.

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3. Order Tracking
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

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4. Lost or Delayed Packages
If your order is delayed or appears lost:

Please allow a few extra days before contacting us, especially during holidays or sales.

Contact our support team at info@cascadejewellery.com.au with your order number for assistance.

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5. Shipping Address
Please ensure your shipping address is correct at checkout.

We are not responsible for packages lost due to incorrect or incomplete addresses.

 

6. Packaging
All jewellery is carefully packaged in elegant, secure boxes or pouches—perfect for gifting and safe transit.

 

7. Question?
If you have any questions about your order or our shipping policy, please contact us at info@cascadejewellery.com.au or via out contact us page.