6MM

Thank you for shopping at Cascade Jewellery!

We aim to ensure your jewellery arrives quickly, safely, and beautifully packaged. Please read our shipping policy for important information regarding delivery times, methods, and costs.

1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation is received.

2. Shipping Methods & Delivery Times

Shipping Method    Estimated Delivery Time    Cost
Standard Shipping    5–7 business days    Free on orders over $100 / Flat rate $12.95

Express shipping    2–3 business days    $15.95

Please note: Delivery times may vary based on location, weather, or carrier delays.

3. Order Tracking
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

4. Lost or Delayed Packages
If your order is delayed or appears lost:

Please allow a few extra days before contacting us, especially during holidays or sales.

Contact our support team at info@cascadejewellery.com.au with your order number for assistance.

5. Shipping Address
Please ensure your shipping address is correct at checkout.

We are not responsible for packages lost due to incorrect or incomplete addresses.

6. Packaging
All jewellery is carefully packaged in elegant, secure boxes or pouches—perfect for gifting and safe transit.

7. Question?
If you have any questions about your order or our shipping policy, please contact us at info@cascadejewellery.com.au or via out contact us page.

At Cascade Jewellery, we are committed to your satisfaction and take great care in crafting and packaging our jewellery. As an online only business, we offer exchanges only no refunds under the terms outlined below:

Exchange Only – No Refunds
We do not offer refunds on any purchases. However, we are happy to offer an exchange if the item meets the conditions listed below.

Exchange Conditions:

You must request an exchange within 14 days of receiving your order.

Items must be:

Unworn and in their original condition

Returned in the original packaging with all tags and seals intact

Accompanied by proof of purchase (order confirmation or invoice)

Non-Exchangeable Items:
Custom, made-to-order, or engraved jewellery

Items marked “Final Sale” or bought during clearance

Earrings (for hygiene reasons)

How to Request an Exchange:
Email us at info@cascadejewellery.com.au within the exchange period with your order number and reason for exchange.

If approved, you will receive return instructions and a shipping address.

Once we receive and inspect the item, you will be issued a store credit or allowed to choose a replacement item of equal or greater value (any price difference must be paid).

Shipping Responsibility:
Customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

If the exchange is due to our error (e.g., incorrect or damaged item), we will cover the return shipping cost.